{"id":6587,"date":"2026-09-15T13:53:40","date_gmt":"2026-09-15T13:53:40","guid":{"rendered":"https:\/\/anosozo.co.za\/?page_id=6587"},"modified":"2026-09-15T13:53:40","modified_gmt":"2026-09-15T13:53:40","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/anosozo.co.za\/index.php\/feedback-and-complaints\/","title":{"rendered":"FEEDBACK AND COMPLAINTS"},"content":{"rendered":"\r\n    <div class=\"asd-feedback-page\">\r\n\r\n        <!-- HERO -->\r\n        <section class=\"asd-feedback-hero\">\r\n\r\n            <div class=\"asd-feedback-wrap\">\r\n\r\n                <span class=\"asd-feedback-eyebrow\">\r\n                    FEEDBACK &amp; COMPLAINTS\r\n                <\/span>\r\n\r\n                <h1>Help us serve you better.<\/h1>\r\n\r\n                <p>\r\n                    Your experience matters to us. Share a complaint,\r\n                    suggestion, compliment or other feedback about Anosozo.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n        <!-- INTRO -->\r\n        <section class=\"asd-feedback-intro\">\r\n\r\n            <div class=\"asd-feedback-wrap\">\r\n\r\n                <div class=\"asd-feedback-intro-grid\">\r\n\r\n                    <div>\r\n\r\n                        <span class=\"asd-feedback-section-label\">\r\n                            WE'RE LISTENING\r\n                        <\/span>\r\n\r\n                        <h2>Tell us what happened.<\/h2>\r\n\r\n                        <p>\r\n                            Whether something went wrong, you have an idea that\r\n                            could make Anosozo better, or someone provided great\r\n                            service, we want to hear from you.\r\n                        <\/p>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"asd-feedback-types\">\r\n\r\n                        <div class=\"asd-feedback-type\">\r\n                            <strong>Complaint<\/strong>\r\n                            <span>Tell us about a problem or concern.<\/span>\r\n                        <\/div>\r\n\r\n                        <div class=\"asd-feedback-type\">\r\n                            <strong>Suggestion<\/strong>\r\n                            <span>Share an idea that could improve Anosozo.<\/span>\r\n                        <\/div>\r\n\r\n                        <div class=\"asd-feedback-type\">\r\n                            <strong>Compliment<\/strong>\r\n                            <span>Tell us about a positive experience.<\/span>\r\n                        <\/div>\r\n\r\n                        <div class=\"asd-feedback-type\">\r\n                            <strong>Other feedback<\/strong>\r\n                            <span>Share anything else you'd like us to know.<\/span>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n\r\n        <!-- FORM -->\r\n        <section class=\"asd-feedback-form-section\">\r\n\r\n            <div class=\"asd-feedback-wrap\">\r\n\r\n                <div class=\"asd-feedback-form-layout\">\r\n\r\n                    <div class=\"asd-feedback-form-heading\">\r\n\r\n                        <span class=\"asd-feedback-section-label\">\r\n                            SEND FEEDBACK\r\n                        <\/span>\r\n\r\n                        <h2>What would you like to share?<\/h2>\r\n\r\n                        <p>\r\n                            Complete the form and provide as much useful\r\n                            information as possible.\r\n                        <\/p>\r\n\r\n                        <div class=\"asd-feedback-note\">\r\n                            <strong>Need emergency assistance?<\/strong>\r\n                            This form is not monitored as an emergency service.\r\n                            If there is immediate danger, contact the appropriate\r\n                            official emergency service.\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"asd-feedback-form-card\">\r\n\r\n                        \r\n\r\n                        \r\n\r\n                        \r\n                            <form method=\"post\">\r\n\r\n                                <input type=\"hidden\" id=\"asd_feedback_nonce\" name=\"asd_feedback_nonce\" value=\"112699c654\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/6587\" \/>\r\n\r\n                                <!-- TYPE -->\r\n                                <fieldset class=\"asd-feedback-fieldset\">\r\n\r\n                                    <legend>\r\n                                        What would you like to share?\r\n                                        <span>*<\/span>\r\n                                    <\/legend>\r\n\r\n                                    <div class=\"asd-feedback-choice-grid\">\r\n\r\n                                        \r\n                                            <label class=\"asd-feedback-choice\">\r\n\r\n                                                <input\r\n                                                    type=\"radio\"\r\n                                                    name=\"asd_feedback_type\"\r\n                                                    value=\"Complaint\"\r\n                                                                                                        required\r\n                                                >\r\n\r\n                                                <span>\r\n                                                    Complaint                                                <\/span>\r\n\r\n                                            <\/label>\r\n\r\n                                        \r\n                                            <label class=\"asd-feedback-choice\">\r\n\r\n                                                <input\r\n                                                    type=\"radio\"\r\n                                                    name=\"asd_feedback_type\"\r\n                                                    value=\"Suggestion\"\r\n                                                                                                        required\r\n                                                >\r\n\r\n                                                <span>\r\n                                                    Suggestion                                                <\/span>\r\n\r\n                                            <\/label>\r\n\r\n                                        \r\n                                            <label class=\"asd-feedback-choice\">\r\n\r\n                                                <input\r\n                                                    type=\"radio\"\r\n                                                    name=\"asd_feedback_type\"\r\n                                                    value=\"Compliment\"\r\n                                                                                                        required\r\n                                                >\r\n\r\n                                                <span>\r\n                                                    Compliment                                                <\/span>\r\n\r\n                                            <\/label>\r\n\r\n                                        \r\n                                            <label class=\"asd-feedback-choice\">\r\n\r\n                                                <input\r\n                                                    type=\"radio\"\r\n                                                    name=\"asd_feedback_type\"\r\n                                                    value=\"Other\"\r\n                                                                                                        required\r\n                                                >\r\n\r\n                                                <span>\r\n                                                    Other                                                <\/span>\r\n\r\n                                            <\/label>\r\n\r\n                                        \r\n                                    <\/div>\r\n\r\n                                <\/fieldset>\r\n\r\n\r\n                                <!-- NAME \/ EMAIL -->\r\n                                <div class=\"asd-feedback-two\">\r\n\r\n                                    <div class=\"asd-feedback-field\">\r\n\r\n                                        <label for=\"asd-feedback-name\">\r\n                                            Your name <span>*<\/span>\r\n                                        <\/label>\r\n\r\n                                        <input\r\n                                            id=\"asd-feedback-name\"\r\n                                            type=\"text\"\r\n                                            name=\"asd_feedback_name\"\r\n                                            value=\"\"\r\n                                            autocomplete=\"name\"\r\n                                            required\r\n                                        >\r\n\r\n                                    <\/div>\r\n\r\n\r\n                                    <div class=\"asd-feedback-field\">\r\n\r\n                                        <label for=\"asd-feedback-email\">\r\n                                            Email address <span>*<\/span>\r\n                                        <\/label>\r\n\r\n                                        <input\r\n                                            id=\"asd-feedback-email\"\r\n                                            type=\"email\"\r\n                                            name=\"asd_feedback_email\"\r\n                                            value=\"\"\r\n                                            autocomplete=\"email\"\r\n                                            required\r\n                                        >\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n\r\n                                <!-- PHONE \/ REFERENCE -->\r\n                                <div class=\"asd-feedback-two\">\r\n\r\n                                    <div class=\"asd-feedback-field\">\r\n\r\n                                        <label for=\"asd-feedback-phone\">\r\n                                            Phone number\r\n                                        <\/label>\r\n\r\n                                        <input\r\n                                            id=\"asd-feedback-phone\"\r\n                                            type=\"tel\"\r\n                                            name=\"asd_feedback_phone\"\r\n                                            value=\"\"\r\n                                            autocomplete=\"tel\"\r\n                                        >\r\n\r\n                                    <\/div>\r\n\r\n\r\n                                    <div class=\"asd-feedback-field\">\r\n\r\n                                        <label for=\"asd-feedback-reference\">\r\n                                            Job or reference number\r\n                                        <\/label>\r\n\r\n                                        <input\r\n                                            id=\"asd-feedback-reference\"\r\n                                            type=\"text\"\r\n                                            name=\"asd_feedback_reference\"\r\n                                            value=\"\"\r\n                                            placeholder=\"If applicable\"\r\n                                        >\r\n\r\n                                    <\/div>\r\n\r\n                                <\/div>\r\n\r\n\r\n                                <!-- MESSAGE -->\r\n                                <div class=\"asd-feedback-field\">\r\n\r\n                                    <label for=\"asd-feedback-message\">\r\n                                        Tell us more <span>*<\/span>\r\n                                    <\/label>\r\n\r\n                                    <textarea\r\n                                        id=\"asd-feedback-message\"\r\n                                        name=\"asd_feedback_message\"\r\n                                        rows=\"7\"\r\n                                        placeholder=\"Please describe your experience, complaint, suggestion or feedback.\"\r\n                                        required\r\n                                    ><\/textarea>\r\n\r\n                                <\/div>\r\n\r\n\r\n                                <button\r\n                                    class=\"asd-feedback-submit\"\r\n                                    type=\"submit\"\r\n                                    name=\"asd_feedback_submit\"\r\n                                    value=\"1\"\r\n                                >\r\n                                    Send Feedback\r\n                                <\/button>\r\n\r\n                                <p class=\"asd-feedback-privacy\">\r\n                                    Please do not include passwords, banking\r\n                                    PINs or other highly sensitive information\r\n                                    in your message.\r\n                                <\/p>\r\n\r\n                            <\/form>\r\n\r\n                        \r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n    <\/div>\r\n\r\n\r\n    <style>\r\n\r\n        .asd-feedback-page,\r\n        .asd-feedback-page * {\r\n            box-sizing:border-box;\r\n        }\r\n\r\n        .asd-feedback-page {\r\n            width:100%;\r\n            margin:0;\r\n            background:#ffffff;\r\n            color:#172033;\r\n            font-family:inherit;\r\n        }\r\n\r\n        .asd-feedback-wrap {\r\n            width:min(1180px, calc(100% - 40px));\r\n            margin:0 auto;\r\n        }\r\n\r\n\r\n        \/* HERO *\/\r\n\r\n        .asd-feedback-hero {\r\n            padding:82px 0 76px;\r\n            background:#0d1f3c;\r\n            color:#ffffff;\r\n        }\r\n\r\n        .asd-feedback-eyebrow,\r\n        .asd-feedback-section-label {\r\n            display:block;\r\n            margin-bottom:12px;\r\n            color:#ff7a00;\r\n            font-size:12px;\r\n            font-weight:800;\r\n            letter-spacing:1.5px;\r\n            text-transform:uppercase;\r\n        }\r\n\r\n        .asd-feedback-hero h1 {\r\n            max-width:820px;\r\n            margin:0 0 20px;\r\n            color:#ffffff;\r\n            font-size:clamp(42px, 6vw, 70px);\r\n            line-height:1.03;\r\n            letter-spacing:-2px;\r\n        }\r\n\r\n        .asd-feedback-hero p {\r\n            max-width:720px;\r\n            margin:0;\r\n            color:#d8e0ec;\r\n            font-size:19px;\r\n            line-height:1.65;\r\n        }\r\n\r\n\r\n        \/* INTRO *\/\r\n\r\n        .asd-feedback-intro {\r\n            padding:78px 0;\r\n            background:#ffffff;\r\n        }\r\n\r\n        .asd-feedback-intro-grid {\r\n            display:grid;\r\n            grid-template-columns:minmax(0, .9fr) minmax(0, 1.1fr);\r\n            gap:70px;\r\n            align-items:start;\r\n        }\r\n\r\n        .asd-feedback-intro h2,\r\n        .asd-feedback-form-heading h2 {\r\n            margin:0 0 16px;\r\n            color:#10203b;\r\n            font-size:clamp(30px, 4vw, 44px);\r\n            line-height:1.1;\r\n        }\r\n\r\n        .asd-feedback-intro p,\r\n        .asd-feedback-form-heading > p {\r\n            margin:0;\r\n            color:#667085;\r\n            font-size:16px;\r\n            line-height:1.7;\r\n        }\r\n\r\n        .asd-feedback-types {\r\n            display:grid;\r\n            grid-template-columns:repeat(2, minmax(0, 1fr));\r\n            gap:16px;\r\n        }\r\n\r\n        .asd-feedback-type {\r\n            padding:22px;\r\n            border:1px solid #e3e7ed;\r\n            border-radius:12px;\r\n            background:#f8fafc;\r\n        }\r\n\r\n        .asd-feedback-type strong {\r\n            display:block;\r\n            margin-bottom:6px;\r\n            color:#10203b;\r\n            font-size:16px;\r\n        }\r\n\r\n        .asd-feedback-type span {\r\n            color:#667085;\r\n            font-size:13px;\r\n            line-height:1.5;\r\n        }\r\n\r\n\r\n        \/* FORM AREA *\/\r\n\r\n        .asd-feedback-form-section {\r\n            padding:78px 0 88px;\r\n            background:#f5f7fa;\r\n        }\r\n\r\n        .asd-feedback-form-layout {\r\n            display:grid;\r\n            grid-template-columns:minmax(0, .75fr) minmax(0, 1.25fr);\r\n            gap:65px;\r\n            align-items:start;\r\n        }\r\n\r\n        .asd-feedback-note {\r\n            margin-top:28px;\r\n            padding:18px 20px;\r\n            border-left:4px solid #ff7a00;\r\n            border-radius:5px;\r\n            background:#ffffff;\r\n            color:#667085;\r\n            font-size:13px;\r\n            line-height:1.6;\r\n        }\r\n\r\n        .asd-feedback-note strong {\r\n            display:block;\r\n            margin-bottom:3px;\r\n            color:#10203b;\r\n        }\r\n\r\n\r\n        \/* FORM CARD *\/\r\n\r\n        .asd-feedback-form-card {\r\n            padding:34px;\r\n            border:1px solid #e3e7ed;\r\n            border-radius:16px;\r\n            background:#ffffff;\r\n            box-shadow:0 12px 35px rgba(16,32,59,.06);\r\n        }\r\n\r\n        .asd-feedback-fieldset {\r\n            margin:0 0 25px;\r\n            padding:0;\r\n            border:0;\r\n        }\r\n\r\n        .asd-feedback-fieldset legend,\r\n        .asd-feedback-field label {\r\n            display:block;\r\n            margin-bottom:8px;\r\n            color:#25334a;\r\n            font-size:13px;\r\n            font-weight:700;\r\n        }\r\n\r\n        .asd-feedback-fieldset legend span,\r\n        .asd-feedback-field label span {\r\n            color:#ff6a00;\r\n        }\r\n\r\n        .asd-feedback-choice-grid {\r\n            display:grid;\r\n            grid-template-columns:repeat(2, minmax(0, 1fr));\r\n            gap:10px;\r\n        }\r\n\r\n        .asd-feedback-choice {\r\n            position:relative;\r\n            display:flex;\r\n            align-items:center;\r\n            min-height:48px;\r\n            padding:12px 14px;\r\n            border:1px solid #dce1e8;\r\n            border-radius:8px;\r\n            cursor:pointer;\r\n        }\r\n\r\n        .asd-feedback-choice input {\r\n            margin:0 9px 0 0;\r\n        }\r\n\r\n        .asd-feedback-choice span {\r\n            color:#25334a;\r\n            font-size:14px;\r\n            font-weight:600;\r\n        }\r\n\r\n        .asd-feedback-two {\r\n            display:grid;\r\n            grid-template-columns:repeat(2, minmax(0, 1fr));\r\n            gap:16px;\r\n        }\r\n\r\n        .asd-feedback-field {\r\n            margin-bottom:19px;\r\n        }\r\n\r\n        .asd-feedback-field input,\r\n        .asd-feedback-field textarea {\r\n            width:100%;\r\n            margin:0;\r\n            padding:13px 14px;\r\n            border:1px solid #d9dee7;\r\n            border-radius:8px;\r\n            outline:none;\r\n            background:#ffffff;\r\n            color:#172033;\r\n            font:inherit;\r\n            font-size:14px;\r\n        }\r\n\r\n        .asd-feedback-field textarea {\r\n            resize:vertical;\r\n            min-height:150px;\r\n        }\r\n\r\n        .asd-feedback-field input:focus,\r\n        .asd-feedback-field textarea:focus {\r\n            border-color:#ff7a00;\r\n            box-shadow:0 0 0 3px rgba(255,122,0,.10);\r\n        }\r\n\r\n\r\n        \/* BUTTON *\/\r\n\r\n        .asd-feedback-submit {\r\n            width:100%;\r\n            min-height:52px;\r\n            padding:13px 22px;\r\n            border:0;\r\n            border-radius:8px;\r\n            background:#0d1f3c;\r\n            color:#ffffff;\r\n            font:inherit;\r\n            font-size:15px;\r\n            font-weight:800;\r\n            cursor:pointer;\r\n            transition:.2s ease;\r\n        }\r\n\r\n        .asd-feedback-submit:hover {\r\n            background:#ff7a00;\r\n        }\r\n\r\n        .asd-feedback-privacy {\r\n            margin:14px 0 0;\r\n            color:#7b8494;\r\n            font-size:12px;\r\n            line-height:1.5;\r\n            text-align:center;\r\n        }\r\n\r\n\r\n        \/* MESSAGES *\/\r\n\r\n        .asd-feedback-success {\r\n            padding:22px;\r\n            border-left:5px solid #2e9d59;\r\n            border-radius:8px;\r\n            background:#edf9f1;\r\n            color:#31583f;\r\n        }\r\n\r\n        .asd-feedback-success strong {\r\n            display:block;\r\n            margin-bottom:5px;\r\n            color:#1f4930;\r\n            font-size:18px;\r\n        }\r\n\r\n        .asd-feedback-success p {\r\n            margin:0;\r\n        }\r\n\r\n        .asd-feedback-errors {\r\n            margin-bottom:24px;\r\n            padding:18px 20px;\r\n            border-left:5px solid #d94a4a;\r\n            border-radius:8px;\r\n            background:#fff1f1;\r\n            color:#7c3030;\r\n            font-size:13px;\r\n        }\r\n\r\n        .asd-feedback-errors strong {\r\n            display:block;\r\n            margin-bottom:7px;\r\n        }\r\n\r\n        .asd-feedback-errors ul {\r\n            margin:0;\r\n            padding-left:20px;\r\n        }\r\n\r\n\r\n        \/* MOBILE *\/\r\n\r\n        @media (max-width:800px) {\r\n\r\n            .asd-feedback-wrap {\r\n                width:min(100% - 28px, 1180px);\r\n            }\r\n\r\n            .asd-feedback-hero {\r\n                padding:58px 0 54px;\r\n            }\r\n\r\n            .asd-feedback-hero h1 {\r\n                font-size:43px;\r\n                letter-spacing:-1px;\r\n            }\r\n\r\n            .asd-feedback-hero p {\r\n                font-size:17px;\r\n            }\r\n\r\n            .asd-feedback-intro,\r\n            .asd-feedback-form-section {\r\n                padding:58px 0;\r\n            }\r\n\r\n            .asd-feedback-intro-grid,\r\n            .asd-feedback-form-layout {\r\n                grid-template-columns:1fr;\r\n                gap:38px;\r\n            }\r\n\r\n            .asd-feedback-types {\r\n                grid-template-columns:1fr;\r\n            }\r\n\r\n            .asd-feedback-form-card {\r\n                padding:24px 18px;\r\n            }\r\n\r\n            .asd-feedback-two {\r\n                grid-template-columns:1fr;\r\n                gap:0;\r\n            }\r\n\r\n        }\r\n\r\n        @media (max-width:480px) {\r\n\r\n            .asd-feedback-choice-grid {\r\n                grid-template-columns:1fr;\r\n            }\r\n\r\n        }\r\n\r\n    <\/style>\r\n\r\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-6587","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/pages\/6587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=6587"}],"version-history":[{"count":1,"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/pages\/6587\/revisions"}],"predecessor-version":[{"id":6588,"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/pages\/6587\/revisions\/6588"}],"wp:attachment":[{"href":"https:\/\/anosozo.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=6587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}