Anosozo

Terms and conditions

Terms and Conditions

Effective Date: 02 August 2024

1. Introduction

Welcome to Anosozo (PTY) LTD (“Anosozo,” “we,” “us,” or “our”). By accessing or using our website www.anosozo.co.za, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website.

2. About Us

Anosozo (PTY) LTD operates a platform that allows solo contractors and home maintenance service providers to showcase their work and receive reviews. We act solely as an agency and are not responsible for the services provided by third-party service providers listed on our Website.

3. User Responsibilities

  • Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Use of the Website: You agree to use the Website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use and enjoyment of the Website.

4. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of Anosozo or its licensors and is protected by South African and international intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

5. User Content

  • Submission of Content: By submitting content to the Website (e.g., reviews, service listings), you grant Anosozo a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.
  • Responsibility: You are solely responsible for the content you submit and must ensure it complies with all applicable laws and does not infringe on the rights of any third parties.

6. Privacy and Data Protection

We are committed to protecting your privacy. Our use of your personal information is governed by our [Privacy Policy], which you should review to understand how we collect, use, and protect your data.

7. Payment and Refunds

Anosozo does not handle payments directly between users and service providers. Any transactions or payments related to services must be handled directly between the user and the service provider. We do not offer refunds or process transactions.

8. Disclaimers and Limitation of Liability

  • Disclaimer: The Website and its content are provided “as is” without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any information or services provided by third-party service providers.
  • Limitation of Liability: To the fullest extent permitted by law, Anosozo shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of the Website.

9. Modifications

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are made constitutes your acceptance of the revised Terms.

10. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without notice, for any reason, including if you violate these Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Anosozo (PTY) LTD
Qonce, 5600

Email: online@anosozo.co.za
Phone: 0655033111

Use of users data:

USE OF AGENT’S INFORMATION DOCUMENT:

This document explains the use of the documents which are required by Anosozo (pty)ltd from potential and current agents. The documents mentioned above include a certified copy of the identity document, proof of residence, criminal record clearance check, relevant certification where possible, formal/work half picture, pictures of the agents work (minimum of 5 different jobs) and a 3 min video of the agent working and a cellphone/ WhatsApp number.

  1. Certified copy of ID: Used to identify the agent/partner for security and safety reasons. This document will be held in the Anosozo database and will be released upon verted request while complying with POPIA and any other legal requirements.
  • Proof of residence: The address of the agent will be used to provide the agent with clients that are close by. This document will also be used for the safety and security of our clients and to adhere to any legal obligations that are subject to the operations of the platform. 
  • Criminal record check: This document is kept safe in the database and the Anosozo platform highly recommends sharing this information on the platform to assist the agent in building trust with potential clients. Should the agent request the disclosure of this information, then it will not be displayed but will be presented to comply with legal requirements.
  • Certification: This document is used to assist the agents in their credibility and trust towards their clients. Certification will, therefore, be shared on the platform unless stated otherwise and following the legal obligation required.
  • Formal/Work picture: Agents are required to submit pictures of themselves so that the clients can identify them. Therefore, this image will be shared on the platform as a form of identification.
  • Pictures and video of work: This data will be used to showcase the agents’ work and a sort of verification of the agent. These will also be used to advertise the platform unless the agent states otherwise and that could lead to a possible termination of the contract with the agent, as the platform relies on these for the agent to get the best results.
  • Cellphone and WhatsApp number: This information will be used to communicate with the agent and share promotions. Such details will be shared with third parties upon approval by the agent or in compliance with legal requirements. Sharing an EMAIL ADDRESS will be advised by Anosozo for the same reason.

USE OF CLIENT’S INFORMATION DOCUMENT:

The information below explains the use of the information required by Anosozo (pty) ltd from their clients. This information involves the client’s credentials, contact information, physical address and a picture of the job.

  1. Client’s credentials: This information is used to identify the client, while promoting the safety and security of our agents and other parties involved in the operation agreed upon.
  • Contact information: These include the cellphone number/ WhatsApp number and the email address. This information will be used to contact the client and sharing promotion and shall be shared with a third through abiding to the POPI Act for the protection of personal information.
  • Physical address: This is the delivery address that the service or product is expected to be delivered. In the event of a misunderstanding or any other reason this address shall be used lawfully.
  • Picture of the job: This information will be used to assess the work done by the agent and will be held as evidence of the service. Upon approval by the client, the picture will be used to showcase and promote the Anosozo platform.